End-to-end management of your entire IT estate - devices, applications, networks, servers and security - delivered by one accountable team under a single, simplified per-employee charge.
One partner accountable for every layer of your technology, from endpoints to security operations.
Automated build, configuration and patching for all endpoints, with compliance enforcement, continuous security posture monitoring, full lifecycle management from onboarding to secure decommissioning, remote troubleshooting, proactive remediation and EDR endpoint protection across the estate.
Deployment, patching and version control for your application stack, plus licence monitoring and governance, performance oversight, incident resolution, application health and configuration management, and secure integration support for business-critical systems.
24/7 monitoring of switches, wireless, routers and firewalls, with configuration management, firmware updates, optimisation, traffic visibility and analytics for reliable site-to-site and cloud connectivity, security hardening, vulnerability remediation and rapid incident response.
Management of on-premises and hybrid server environments, including patch cycles, capacity planning, performance optimisation, backup oversight, disaster recovery readiness, vulnerability scanning, security enhancement and monitoring of critical business systems and hosted services.
Multi-channel support via email, phone and portal, resolving incidents across devices, applications, accounts and connectivity, with access control, permission management, user lifecycle operations, VIP support for senior leadership and detailed monthly analytics and reporting.
Automated threat detection and rapid, policy-driven response, integrated with SIEM, EDR, identity and cloud security platforms, with automated phishing analysis and containment, incident workflows with rapid escalation, and security reporting for operational and board-level oversight.
Licence monitoring, renewals and compliance management, a centralised catalogue of approved corporate applications, cost optimisation through consolidation and usage analytics, and vendor management for software contracts.
Procurement of laptops, desktops, accessories, networking equipment and peripherals, standardised hardware profiles, secure inventory storage and distribution to 24 sites, logistics, asset management and tagging, and warranty management.
One predictable charge per employee covers the whole service - no surprise line items, easy to budget, and scaling naturally as your headcount grows or contracts.
Our SLA standards ensure timely response, reduced business impact and support continuity for all stakeholders - with response times prioritised by the severity of each incident.
Request a quote| Priority | Description | Response |
|---|---|---|
| Urgent / Critical | Business-critical outages, major security incidents | 15 minutes |
| High | Significant operational disruption, VIP impact | 30 minutes |
| Medium | Standard operational issues, moderate impact | 1 hour |
| Low | Minor impact, general requests | 2 hours |
The following sit outside the Comprehensive Managed IT Service and are quoted separately.
Tell us about your estate and headcount, and we'll put together a simple per-employee proposal.
Request a quote